init

lib/models/support_ticket.dart

@@ -0,0 +1,47 @@
+class SupportTicket {
+  const SupportTicket({
+    required this.id,
+    required this.userId,
+    required this.username,
+    required this.category,
+    required this.categoryLabel,
+    required this.status,
+    required this.createdAt,
+    required this.updatedAt,
+    required this.lastMessageAt,
+    required this.lastMessagePreview,
+  });
+
+  final String id;
+  final int userId;
+  final String username;
+  final String category;
+  final String categoryLabel;
+  final String status;
+  final DateTime createdAt;
+  final DateTime updatedAt;
+  final DateTime lastMessageAt;
+  final String lastMessagePreview;
+
+  bool get isClosed => status == 'closed';
+
+  String get displayCategory =>
+      categoryLabel.isNotEmpty ? categoryLabel : category;
+
+  String get statusLabel => isClosed ? 'Closed' : 'Open';
+
+  factory SupportTicket.fromJson(Map<String, dynamic> json) {
+    return SupportTicket(
+      id: json['id'] as String,
+      userId: (json['userId'] as num).toInt(),
+      username: json['username'] as String? ?? '',
+      category: json['category'] as String? ?? '',
+      categoryLabel: json['categoryLabel'] as String? ?? '',
+      status: json['status'] as String? ?? 'open',
+      createdAt: DateTime.parse(json['createdAt'] as String),
+      updatedAt: DateTime.parse(json['updatedAt'] as String),
+      lastMessageAt: DateTime.parse(json['lastMessageAt'] as String),
+      lastMessagePreview: json['lastMessagePreview'] as String? ?? '',
+    );
+  }
+}