kickkings_admin_app/lib/inbox.dart

import 'dart:async';

import 'package:flutter/foundation.dart';

import 'api/support_api.dart';
import 'models/api_exception.dart';
import 'models/support_message.dart';
import 'models/support_ticket.dart';

enum TicketStatusFilter { open, closed, all }

class InboxController extends ChangeNotifier {
  InboxController({required this.api});

  final SupportApi api;

  TicketStatusFilter statusFilter = TicketStatusFilter.open;
  String? category;

  List<SupportTicket> tickets = [];
  bool loading = false;
  String? error;

  String? activeTicketId;
  SupportTicket? threadTicket;
  List<SupportMessage> messages = [];
  bool threadLoading = false;
  String? threadError;

  int _listGeneration = 0;
  int _threadGeneration = 0;

  String? get statusQuery {
    switch (statusFilter) {
      case TicketStatusFilter.open:
        return 'open';
      case TicketStatusFilter.closed:
        return 'closed';
      case TicketStatusFilter.all:
        return null;
    }
  }

  Future<void> refreshList({bool showLoading = false}) async {
    final generation = ++_listGeneration;
    if (showLoading) {
      loading = true;
      error = null;
      notifyListeners();
    }
    try {
      final next = await api.listTickets(
        status: statusQuery,
        category: category,
      );
      if (generation != _listGeneration) {
        return;
      }
      tickets = next;
      error = null;
    } on ApiException catch (caught) {
      if (generation != _listGeneration || caught.isUnauthorized) {
        return;
      }
      error = caught.message;
    } finally {
      if (generation == _listGeneration) {
        loading = false;
        notifyListeners();
      }
    }
  }

  Future<void> refreshThread({bool showLoading = false}) async {
    final ticketId = activeTicketId;
    if (ticketId == null) {
      return;
    }
    final generation = ++_threadGeneration;
    if (showLoading) {
      threadLoading = true;
      threadError = null;
      notifyListeners();
    }
    try {
      final thread = await api.getThread(ticketId);
      if (generation != _threadGeneration || activeTicketId != ticketId) {
        return;
      }
      _applyThread(thread);
      threadError = null;
    } on ApiException catch (caught) {
      if (generation != _threadGeneration || caught.isUnauthorized) {
        return;
      }
      threadError = caught.message;
    } finally {
      if (generation == _threadGeneration) {
        threadLoading = false;
        notifyListeners();
      }
    }
  }

  Future<String?> sendReply(String raw) async {
    final ticketId = activeTicketId;
    if (ticketId == null) {
      return 'No ticket is open.';
    }
    final validation = validateReplyBody(raw);
    if (validation != null) {
      return validation;
    }
    final generation = ++_threadGeneration;
    try {
      final thread = await api.reply(ticketId, raw.trim());
      if (generation != _threadGeneration || activeTicketId != ticketId) {
        return null;
      }
      _applyThread(thread);
      threadError = null;
      notifyListeners();
      return null;
    } on ApiException catch (caught) {
      if (caught.isUnauthorized) {
        return null;
      }
      return caught.message;
    }
  }

  Future<String?> setStatus(String status) async {
    final ticketId = activeTicketId;
    if (ticketId == null) {
      return 'No ticket is open.';
    }
    final generation = ++_threadGeneration;
    try {
      final thread = await api.setStatus(ticketId, status);
      if (generation != _threadGeneration || activeTicketId != ticketId) {
        return null;
      }
      _applyThread(thread);
      threadError = null;
      notifyListeners();
      return null;
    } on ApiException catch (caught) {
      if (caught.isUnauthorized) {
        return null;
      }
      return caught.message;
    }
  }

  void setStatusFilter(TicketStatusFilter value) {
    if (statusFilter == value) {
      return;
    }
    statusFilter = value;
    tickets = [];
    unawaited(refreshList(showLoading: true));
  }

  void setCategory(String? value) {
    final next = (value == null || value.isEmpty) ? null : value;
    if (category == next) {
      return;
    }
    category = next;
    tickets = [];
    unawaited(refreshList(showLoading: true));
  }

  void reset() {
    _listGeneration++;
    _threadGeneration++;
    statusFilter = TicketStatusFilter.open;
    category = null;
    tickets = [];
    loading = false;
    error = null;
    activeTicketId = null;
    threadTicket = null;
    messages = [];
    threadLoading = false;
    threadError = null;
    notifyListeners();
  }

  void _applyThread(SupportThread thread) {
    threadTicket = thread.ticket;
    messages = thread.messages;
    final index = tickets.indexWhere((ticket) => ticket.id == thread.ticket.id);
    if (index >= 0) {
      tickets = [
        for (var i = 0; i < tickets.length; i++)
          if (i == index) thread.ticket else tickets[i],
      ];
    }
  }
}