customer support WiP
This commit is contained in:
@@ -0,0 +1,655 @@
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using System;
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using System.Collections;
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using System.Collections.Generic;
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using DG.Tweening;
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using TMPro;
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using UnityEngine;
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using UnityEngine.UI;
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public class CustomerSupportCanvas : MonoBehaviour
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{
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const float ScreenFadeSeconds = 0.5f;
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const float PollIntervalSeconds = 5f;
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static readonly (string slug, string label)[] Categories =
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{
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(SupportClient.Category.Bug, "Report Bug"),
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(SupportClient.Category.Cheating, "Report cheating"),
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(SupportClient.Category.Withdrawal, "Request withdrawal"),
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(SupportClient.Category.Crypto, "Pay with crypto"),
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(SupportClient.Category.Other, "Other"),
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};
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public CanvasGroup helpScreen;
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public Button btnCloseHelp;
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public Button btnFaq, btnTickets;
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public string faqUrl = "https://kickkings.app/faq";
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public CanvasGroup ticketScreen;
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public Button btnCloseTicket;
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/// <summary>
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/// If 0 open tickets, "No open tickets", otherwise "X Open Tickets"
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/// </summary>
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public TMP_Text txtTicketTitle;
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public RectTransform ticketListParent;
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/// <summary>
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/// Item for the ticket list, single TMP_Text inside. Which should be like "Ticket #001", Once clicked, Show the necessary chat.
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/// </summary>
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public GameObject ticketListItemPrefab;
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public Sprite spriteTicketOpen, spriteTicketClosed;
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/// <summary>
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/// If no chat is selected, show this text, Also dont show the input field if this is shown.
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/// </summary>
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public GameObject noChatSelectedTxt;
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public RectTransform ticketChatParent;
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/// <summary>
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/// Two children, first is left, second is right, only 1 TMP_Text inside each, which should be the message. enable left for customer support agent, enable right for player.
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/// </summary>
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public GameObject ticketChatItemPrefab;
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public TMP_InputField inputField;
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public Button btnSend;
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public Button newTicketBtn;
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public GameObject newTicketPanel;
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public RectTransform ticketReasonListParent;
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/// <summary>
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/// Item for the ticket reason list, a Toggle with a TMP_Text inside, which should be like "Reason 1", "Reason 2", "Reason 3", etc. Only 1 can be on. By default it will be all off, If all off, create Button should be interactable=false;
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/// </summary>
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public GameObject ticketReasonItemPrefab;
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public Button btnCreateTicket;
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public Button btnCancelTicket;
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readonly List<SupportTicket> _tickets = new List<SupportTicket>();
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readonly List<Toggle> _reasonToggles = new List<Toggle>();
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readonly List<string> _reasonSlugs = new List<string>();
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string _selectedTicketId;
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string _selectedCategorySlug;
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string _selectedCategoryLabel;
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Coroutine _pollRoutine;
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Coroutine _busyRoutine;
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bool _requestInFlight;
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bool _reasonsBuilt;
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ToggleGroup _reasonToggleGroup;
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void Start()
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{
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if (btnFaq != null)
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btnFaq.onClick.AddListener(LaunchFAQ);
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if (btnTickets != null)
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btnTickets.onClick.AddListener(ShowTicketScreen);
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if (btnCloseHelp != null)
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btnCloseHelp.onClick.AddListener(CloseHelp);
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if (btnCloseTicket != null)
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btnCloseTicket.onClick.AddListener(ShowHelpScreen);
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if (btnSend != null)
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btnSend.onClick.AddListener(OnSendClicked);
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if (newTicketBtn != null)
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newTicketBtn.onClick.AddListener(OpenNewTicketPanel);
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if (btnCreateTicket != null)
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btnCreateTicket.onClick.AddListener(OnCreateTicketClicked);
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if (btnCancelTicket != null)
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btnCancelTicket.onClick.AddListener(CloseNewTicketPanel);
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SetCanvasGroupVisible(helpScreen, true, false);
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SetCanvasGroupVisible(ticketScreen, false, false);
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ClearChatSelection();
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HideNewTicketPanel();
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EnsureReasonToggles();
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}
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void OnDisable()
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{
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StopPoll();
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if (_busyRoutine != null)
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{
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StopCoroutine(_busyRoutine);
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_busyRoutine = null;
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}
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_requestInFlight = false;
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}
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public void ShowHelpScreen()
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{
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StopPoll();
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ClearChatSelection();
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HideNewTicketPanel();
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SetCanvasGroupVisible(helpScreen, true, true);
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SetCanvasGroupVisible(ticketScreen, false, true);
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}
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public void ShowTicketScreen()
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{
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HideNewTicketPanel();
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ClearChatSelection();
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SetCanvasGroupVisible(helpScreen, false, true);
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SetCanvasGroupVisible(ticketScreen, true, true);
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RunExclusive(RefreshTicketsFlow());
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}
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void CloseHelp()
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{
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StopPoll();
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ClearChatSelection();
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HideNewTicketPanel();
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SetCanvasGroupVisible(helpScreen, false, true);
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SetCanvasGroupVisible(ticketScreen, false, true);
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gameObject.SetActive(false);
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}
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void LaunchFAQ()
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{
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Application.OpenURL(faqUrl);
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}
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void OpenNewTicketPanel()
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{
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EnsureReasonToggles();
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ResetReasonToggles();
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if (newTicketPanel != null)
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newTicketPanel.SetActive(true);
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UpdateCreateButtonInteractable();
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}
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void CloseNewTicketPanel()
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{
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HideNewTicketPanel();
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}
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void HideNewTicketPanel()
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{
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if (newTicketPanel != null)
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newTicketPanel.SetActive(false);
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ResetReasonToggles();
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}
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void OnSendClicked()
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{
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if (_requestInFlight || string.IsNullOrEmpty(_selectedTicketId))
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return;
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string body = inputField != null ? inputField.text.Trim() : "";
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if (string.IsNullOrEmpty(body))
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return;
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RunExclusive(SendMessageFlow(body));
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}
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void OnCreateTicketClicked()
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{
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if (_requestInFlight || string.IsNullOrEmpty(_selectedCategorySlug))
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return;
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string body = _selectedCategorySlug == SupportClient.Category.Other
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? "Hi I need assistance"
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: "Hi, I need assistance with " + _selectedCategoryLabel;
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RunExclusive(CreateTicketFlow(_selectedCategorySlug, body));
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}
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IEnumerator RefreshTicketsFlow()
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{
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bool ok = false;
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yield return EnsureSupportAuth(r => ok = r);
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if (!ok)
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yield break;
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SupportCallResult<SupportTicketListResponse> result = null;
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yield return SupportClient.ListTickets(r => result = r);
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if (result == null || !result.ok)
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{
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ShowError(result != null ? result.error : "Could not load tickets.");
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yield break;
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}
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RebuildTicketList(result.data != null ? result.data.tickets : null);
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}
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IEnumerator SendMessageFlow(string body)
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{
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bool ok = false;
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yield return EnsureSupportAuth(r => ok = r);
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if (!ok)
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yield break;
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string ticketId = _selectedTicketId;
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SupportCallResult<SupportThread> result = null;
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yield return SupportClient.SendMessage(ticketId, body, r => result = r);
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if (result == null || !result.ok)
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{
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ShowError(result != null ? result.error : "Could not send message.");
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yield break;
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}
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if (inputField != null)
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inputField.text = "";
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ApplyThread(result.data);
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RefreshTicketPreviewFromThread(result.data);
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RebuildTicketListFromCache();
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}
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IEnumerator CreateTicketFlow(string category, string body)
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{
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bool ok = false;
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yield return EnsureSupportAuth(r => ok = r);
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if (!ok)
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yield break;
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SupportCallResult<SupportThread> result = null;
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yield return SupportClient.CreateTicket(category, body, r => result = r);
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if (result == null || !result.ok)
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{
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ShowError(result != null ? result.error : "Could not create ticket.");
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yield break;
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}
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HideNewTicketPanel();
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SupportCallResult<SupportTicketListResponse> list = null;
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yield return SupportClient.ListTickets(r => list = r);
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if (list != null && list.ok)
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RebuildTicketList(list.data != null ? list.data.tickets : null);
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else if (result.data != null && result.data.ticket != null)
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{
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_tickets.Clear();
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_tickets.Add(result.data.ticket);
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RebuildTicketListFromCache();
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}
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if (result.data != null && result.data.ticket != null)
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SelectTicket(result.data.ticket.id, result.data);
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}
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IEnumerator EnsureSupportAuth(Action<bool> done)
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{
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if (SupportClient.IsSignedIn)
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{
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done?.Invoke(true);
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yield break;
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}
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string username = !string.IsNullOrEmpty(LoginManager.SessionUsername)
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? LoginManager.SessionUsername
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: (LoginManager.CurrentUser != null ? LoginManager.CurrentUser.username : null);
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string password = LoginManager.SessionPassword;
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Debug.Log("[CustomerSupport] support login as user='" + (username ?? "") +
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"' passwordLength=" + (password != null ? password.Length : 0));
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if (string.IsNullOrEmpty(username) || string.IsNullOrEmpty(password))
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{
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ShowError("Please sign in again to use customer support.");
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done?.Invoke(false);
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yield break;
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}
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SupportCallResult<SupportLoginResponse> result = null;
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yield return SupportClient.Login(username, password, r => result = r);
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if (result == null || !result.ok)
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{
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ShowError(result != null ? result.error : "Support login failed.");
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done?.Invoke(false);
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yield break;
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}
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done?.Invoke(true);
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}
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IEnumerator PollSelectedTicket()
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{
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string ticketId = _selectedTicketId;
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if (string.IsNullOrEmpty(ticketId))
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yield break;
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yield return SupportClient.PollThread(ticketId, PollIntervalSeconds, result =>
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{
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if (result == null || !result.ok)
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return;
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if (_selectedTicketId != ticketId)
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return;
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ApplyThread(result.data);
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RefreshTicketPreviewFromThread(result.data);
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});
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}
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void SelectTicket(string ticketId, SupportThread initialThread = null)
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{
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if (string.IsNullOrEmpty(ticketId))
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return;
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_selectedTicketId = ticketId;
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if (noChatSelectedTxt != null)
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noChatSelectedTxt.SetActive(false);
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SetChatInputVisible(true);
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if (initialThread != null)
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ApplyThread(initialThread);
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else
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ClearChatMessages();
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StopPoll();
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_pollRoutine = StartCoroutine(PollSelectedTicket());
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}
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void ClearChatSelection()
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{
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StopPoll();
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_selectedTicketId = null;
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ClearChatMessages();
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if (noChatSelectedTxt != null)
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noChatSelectedTxt.SetActive(true);
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SetChatInputVisible(false);
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if (inputField != null)
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inputField.text = "";
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}
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void SetChatInputVisible(bool visible)
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{
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if (inputField != null)
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inputField.gameObject.SetActive(visible);
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if (btnSend != null)
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btnSend.gameObject.SetActive(visible);
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}
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void RebuildTicketList(SupportTicket[] tickets)
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{
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_tickets.Clear();
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if (tickets != null)
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{
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for (int i = 0; i < tickets.Length; i++)
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{
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if (tickets[i] != null)
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_tickets.Add(tickets[i]);
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}
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}
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RebuildTicketListFromCache();
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}
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void RebuildTicketListFromCache()
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{
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ClearChildren(ticketListParent);
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UpdateOpenTicketTitle();
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if (ticketListItemPrefab == null || ticketListParent == null)
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return;
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for (int i = 0; i < _tickets.Count; i++)
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{
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SupportTicket ticket = _tickets[i];
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if (ticket == null)
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continue;
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GameObject item = Instantiate(ticketListItemPrefab, ticketListParent);
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item.SetActive(true);
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TMP_Text label = item.GetComponentInChildren<TMP_Text>(true);
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if (label != null)
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label.text = "Ticket #" + (i + 1).ToString("000");
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Image image = item.GetComponent<Image>();
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if (image == null)
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image = item.GetComponentInChildren<Image>(true);
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if (image != null)
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{
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bool isOpen = ticket.status == SupportClient.Status.Open;
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Sprite sprite = isOpen ? spriteTicketOpen : spriteTicketClosed;
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if (sprite != null)
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image.sprite = sprite;
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}
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Button button = item.GetComponent<Button>();
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if (button == null)
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button = item.GetComponentInChildren<Button>(true);
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if (button == null)
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{
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button = item.AddComponent<Button>();
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if (image != null)
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button.targetGraphic = image;
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}
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string ticketId = ticket.id;
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button.onClick.RemoveAllListeners();
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button.onClick.AddListener(() => SelectTicket(ticketId));
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}
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}
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void ApplyThread(SupportThread thread)
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{
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if (thread == null)
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return;
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ClearChatMessages();
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if (ticketChatItemPrefab == null || ticketChatParent == null || thread.messages == null)
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return;
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for (int i = 0; i < thread.messages.Length; i++)
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{
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SupportMessage message = thread.messages[i];
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if (message == null)
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continue;
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GameObject item = Instantiate(ticketChatItemPrefab, ticketChatParent);
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item.SetActive(true);
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bool isStaff = string.Equals(message.authorKind, SupportClient.AuthorKind.Staff, StringComparison.OrdinalIgnoreCase);
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Transform left = item.transform.childCount > 0 ? item.transform.GetChild(0) : null;
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Transform right = item.transform.childCount > 1 ? item.transform.GetChild(1) : null;
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if (left != null)
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left.gameObject.SetActive(isStaff);
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if (right != null)
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right.gameObject.SetActive(!isStaff);
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Transform activeSide = isStaff ? left : right;
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if (activeSide != null)
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{
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TMP_Text text = activeSide.GetComponentInChildren<TMP_Text>(true);
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if (text != null)
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text.text = message.body ?? "";
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}
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}
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}
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void ClearChatMessages()
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{
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ClearChildren(ticketChatParent);
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}
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void RefreshTicketPreviewFromThread(SupportThread thread)
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{
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if (thread == null || thread.ticket == null || string.IsNullOrEmpty(thread.ticket.id))
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return;
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bool found = false;
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for (int i = 0; i < _tickets.Count; i++)
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{
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if (_tickets[i] != null && _tickets[i].id == thread.ticket.id)
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{
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_tickets[i] = thread.ticket;
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found = true;
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break;
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}
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}
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if (!found)
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_tickets.Insert(0, thread.ticket);
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UpdateOpenTicketTitle();
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}
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void UpdateOpenTicketTitle()
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{
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if (txtTicketTitle == null)
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return;
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int openCount = 0;
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for (int i = 0; i < _tickets.Count; i++)
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{
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if (_tickets[i] != null && _tickets[i].status == SupportClient.Status.Open)
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openCount++;
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}
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txtTicketTitle.text = openCount == 0
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? "No open tickets"
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: openCount + (openCount == 1 ? " Open Ticket" : " Open Tickets");
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}
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void EnsureReasonToggles()
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{
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if (_reasonsBuilt || ticketReasonListParent == null || ticketReasonItemPrefab == null)
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return;
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_reasonsBuilt = true;
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ClearChildren(ticketReasonListParent);
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_reasonToggles.Clear();
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_reasonSlugs.Clear();
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_reasonToggleGroup = ticketReasonListParent.GetComponent<ToggleGroup>();
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if (_reasonToggleGroup == null)
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_reasonToggleGroup = ticketReasonListParent.gameObject.AddComponent<ToggleGroup>();
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_reasonToggleGroup.allowSwitchOff = true;
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for (int i = 0; i < Categories.Length; i++)
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{
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string slug = Categories[i].slug;
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string label = Categories[i].label;
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GameObject item = Instantiate(ticketReasonItemPrefab, ticketReasonListParent);
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item.SetActive(true);
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Toggle toggle = item.GetComponent<Toggle>();
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if (toggle == null)
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toggle = item.GetComponentInChildren<Toggle>(true);
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if (toggle == null)
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continue;
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toggle.group = _reasonToggleGroup;
|
||||
toggle.isOn = false;
|
||||
toggle.onValueChanged.RemoveAllListeners();
|
||||
|
||||
TMP_Text text = item.GetComponentInChildren<TMP_Text>(true);
|
||||
if (text != null)
|
||||
text.text = label;
|
||||
|
||||
string capturedSlug = slug;
|
||||
string capturedLabel = label;
|
||||
toggle.onValueChanged.AddListener(isOn =>
|
||||
{
|
||||
if (isOn)
|
||||
{
|
||||
_selectedCategorySlug = capturedSlug;
|
||||
_selectedCategoryLabel = capturedLabel;
|
||||
}
|
||||
else if (_selectedCategorySlug == capturedSlug)
|
||||
{
|
||||
_selectedCategorySlug = null;
|
||||
_selectedCategoryLabel = null;
|
||||
}
|
||||
UpdateCreateButtonInteractable();
|
||||
});
|
||||
|
||||
_reasonToggles.Add(toggle);
|
||||
_reasonSlugs.Add(slug);
|
||||
}
|
||||
|
||||
UpdateCreateButtonInteractable();
|
||||
}
|
||||
|
||||
void ResetReasonToggles()
|
||||
{
|
||||
_selectedCategorySlug = null;
|
||||
_selectedCategoryLabel = null;
|
||||
for (int i = 0; i < _reasonToggles.Count; i++)
|
||||
{
|
||||
if (_reasonToggles[i] != null)
|
||||
_reasonToggles[i].SetIsOnWithoutNotify(false);
|
||||
}
|
||||
UpdateCreateButtonInteractable();
|
||||
}
|
||||
|
||||
void UpdateCreateButtonInteractable()
|
||||
{
|
||||
if (btnCreateTicket != null)
|
||||
btnCreateTicket.interactable = !_requestInFlight && !string.IsNullOrEmpty(_selectedCategorySlug);
|
||||
}
|
||||
|
||||
void RunExclusive(IEnumerator routine)
|
||||
{
|
||||
if (_requestInFlight)
|
||||
return;
|
||||
if (_busyRoutine != null)
|
||||
StopCoroutine(_busyRoutine);
|
||||
_busyRoutine = StartCoroutine(RunExclusiveCoroutine(routine));
|
||||
}
|
||||
|
||||
IEnumerator RunExclusiveCoroutine(IEnumerator routine)
|
||||
{
|
||||
_requestInFlight = true;
|
||||
SetBusyUi(true);
|
||||
try
|
||||
{
|
||||
yield return routine;
|
||||
}
|
||||
finally
|
||||
{
|
||||
_requestInFlight = false;
|
||||
_busyRoutine = null;
|
||||
SetBusyUi(false);
|
||||
}
|
||||
}
|
||||
|
||||
void SetBusyUi(bool busy)
|
||||
{
|
||||
if (btnSend != null)
|
||||
btnSend.interactable = !busy && !string.IsNullOrEmpty(_selectedTicketId);
|
||||
if (newTicketBtn != null)
|
||||
newTicketBtn.interactable = !busy;
|
||||
if (btnTickets != null)
|
||||
btnTickets.interactable = !busy;
|
||||
UpdateCreateButtonInteractable();
|
||||
if (busy && btnCreateTicket != null)
|
||||
btnCreateTicket.interactable = false;
|
||||
}
|
||||
|
||||
void StopPoll()
|
||||
{
|
||||
if (_pollRoutine != null)
|
||||
{
|
||||
StopCoroutine(_pollRoutine);
|
||||
_pollRoutine = null;
|
||||
}
|
||||
}
|
||||
|
||||
static void SetCanvasGroupVisible(CanvasGroup group, bool visible, bool animate)
|
||||
{
|
||||
if (group == null)
|
||||
return;
|
||||
|
||||
group.DOKill();
|
||||
group.blocksRaycasts = visible;
|
||||
group.interactable = visible;
|
||||
if (animate)
|
||||
group.DOFade(visible ? 1f : 0f, ScreenFadeSeconds);
|
||||
else
|
||||
group.alpha = visible ? 1f : 0f;
|
||||
}
|
||||
|
||||
static void ClearChildren(Transform parent)
|
||||
{
|
||||
if (parent == null)
|
||||
return;
|
||||
for (int i = parent.childCount - 1; i >= 0; i--)
|
||||
Destroy(parent.GetChild(i).gameObject);
|
||||
}
|
||||
|
||||
static void ShowError(string message)
|
||||
{
|
||||
if (string.IsNullOrEmpty(message))
|
||||
message = "Something went wrong. Please try again.";
|
||||
if (MessageBoxDialog.IsAvailable)
|
||||
MessageBoxDialog.ShowBasic(message);
|
||||
else
|
||||
Debug.LogWarning(message);
|
||||
}
|
||||
}
|
||||
Reference in New Issue
Block a user